Please know that we failed to provide the level of service that is expected of us & we will be working closely with our team members to ensure that future guests do not have a similar experience. We hope you will accept our apology for the way you were treated, as well as the inconvenience that it caused. Holiday Inn & Suites SALT LAKE CITY-AIRPORT WEST - Book online Holiday Inn & Suites SALT LAKE CITY-AIRPORT WEST hotel in Salt Lake County from 01-07-2023. I understand you have also been in contact with our General Manager. I also see that we refunded your pre-paid reservation entirely, in addition to giving you 20,000 IHG Rewards points as a gesture for the inconvenience that you experience.
Unfortunately this resort was the closet option with availability that evening.
I see that your reservation was relocated to the five star Waldorf Astoria Resort & that our hotel paid for your stay. Please know that your reservation was not intentionally relocated on our part. Unfortunately our hotel was oversold, due to a glitch in our reservation system. This 3-star Holiday Inn Salt Lake City - Airport West, An Ihg Hotel lies 7 km from Rocky Mountain Raceways, and offers proximity to a motorway. We are embarrassed to hear that we dropped the ball by not honoring your reservation, as well as how our staff members handled this situation. Dear Chsmith7, Thank you so much for providing us with your feedback.
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